Terms & Conditions

 

Terms & Conditions

Payment schedule

30% of total rental price At time of booking
70% of total rental price One month prior to arrival

 

Cancellation policy

Days prior to arrival % of rental price to pay
Until 61 days 30%
60 to 31 days 50%
30 to 15 days 75%
From 14 days 95%
Early departure 100%

According to the above table, the excess amount will be returned. In case of cancellation, we will try our utmost to rent out the villa again. If villa can be rented out for the same period/ same value, only a cancellation fee of 25,- € applies.
Cancellation by owner: Cancellation by the owner is only accepted if the motive for cancellation is absolutely inevitable. In this case, Resort Villas Andalucia will offer the client an alternative, equal accommodation. If no equal accommodation is available a higher standard accommodation will be offerd (at the owners expenses) or money will be returned to the client. Resort Villas Andalucia, S.L. can not be held responsible.

Arrival/Departure time


Check in time: from 15h
Check out time: latest 11h
If you wish to check-in early or leave later, please contact us.
We will try our best to make this possible, but confirmation can only be given 48hours prior to arrival/departure.

Arrival / hand out keys


Please approach the Resort Villas Andalucia office (Calle La Torre 60, door 2, 11190 Benalup (Cadiz) which is easy to find. Since an employee will await you and guide you to your villa, we kindly ask to inform us of your arrival time and present yourself at the time previously arranged.
Important: If you encounter any delay, please contact: +34 603 37 39 06
For arrivals at night time (after 24h) we have a night-safe at your disposal. You will be given a four digit code to access the safety deposit box.

Deposit


With the payment of the rental price, a 500 Euro caution needs to be deposited. It is a security deposit for the house owner, which will cover breakage or misuse of furniture and devices or acts of vandalism. This deposit will be refunded latest 2 weeks after check out, once we have received the OK from the cleaning staff in charge.
The deposit can be paid via bank transfer or credit card.

Opening hours Resort Villas Andalucia office


The office is open from Monday through Saturday from 10h to 18h (may be closed for lunch on some days from 13h-14h). If you arrive or leave outside this office hours, please contact the office to make arrangements so somebody will be present.
From Monday through Sunday from 8h to 20h the Resort Villas Andalucia office can be reached by phone.

The rental price includes


-water, electricity and gas
-final cleaning.
-cleaning with change of towels and linen after one week.

Safety deposit box


The personal belongings of the house tenants are not insured; please use the safety deposit box!

WIFI


WIFI access is granted as a courtesy and is not part of the contract. The owner of each villa has tried his utmost to choose an installation that provides best internet access possible, but due to the rural situation, the signal might be weak or interrupted at times. For this reason, the internet access cannot be subject to complaints or compensation.

Power Cuts


Brief power cuts can occur in this rural situation. A power cut may cause malfunction of hot water, air-condition or WIFI. In most cases, pushing the reset button of the devices solve the problem. Each villa provides an information folder that will give instructions for easy and quick solutions.
Brief power or water cuts, visit of ants or disruption of TV signal due to strong winds are common problems for this region and cannot be subject to complaints or compensations. But please feel free to contact the Resort Villas Andalucia office, maybe we can help.

Damage


We kindly ask the guests to contact the Resort Villas Andalucia office when damage to the furniture or installations occurred.

Technical problems


if severe problems or malfunction of devices are encountered, the Resort Villas Andalucia office must be contacted. The owner must be given a reasonable amount of time to resolve these issues.
Compensation payments will only be considered if no solution has been found and enjoyment of the holiday has suffered considerably.
Any complaint must be expressed during the holiday. Complaints received after check-out cannot be accepted.

Pool maintenance


The garden and pool need attention during the stay of guests. We will try our utmost to respect our clients privacy, but access needs to be granted to the gardener. If we need access to the house, we will try our best to contact the client before. We ask our guests to leave their mobile number with the Resort Villas Andalucia office.

Cancellation of contract


Acting on behalf of the owner, Resort Villas Andalucia may dissolve the contract if the tenants repeatedly infringe the house rules by (for example)
*loud noises
*bringing pets without advising
*using the house with more people then confirmed in reservation
*damaging and misusing the property and inventory
In this case, compensation will not be granted

Early Departure


In case of Early departure, no refund can be granted

Check out


The key needs to be returned to the Resort Villas Andalucia office. Remember that the office is closed on Sundays. When leaving on a Sunday, please make arrangements with the office a couple of days prior to the departure. When leaving the property, please leave the villa in a tidy condition. Crockery should be washed and all garbage taken to the public container. Garbage container for waste, paper or glass are situated between urbanization Abejas and Paraiso (see map).
The inspection of the villa in order to return the safety deposit will be done by the cleaning lady in charge. There is no need to wait for a person for inspection and approval prior to the departure.

Disclaimer


Neither Resort Villas Andalucia nor the owner can be held responsible for any accidents that occur during the stay. Please pay special attention to the risks involved in using the pool or roof top terraces. Do never leave children unattended close to the pool (even if fenced off) or on the roof top terrace. A golf course is situated within the resort. Golf balls may stray so please be careful when using the garden or public areas.

Contract partner


Resort Villas Andalucia is working on  behalf of the owner of the villas to find holiday guest and acts as a contact person during their stay. Anyhow, the rental contract is settled between the owner of the property and the client.

Rules of owners community

The villas are situated within a private resort, so the rules of the owners community apply. These are:

Please think with consideration of your fellow neighbors and other vacationists and refrain from loud noise, crooked parking and depositing waste within the resort.

•The roads within the complex are private, please circulate with caution and not faster than 20km/h

•Within the urbanization of “El Paraiso” you can only park in the entrance of the villa or on the parking provided by the villa. Please do not park on the road or next to the road. There are parking spaces available throughout the urbanization, so please use the closest parking nearby if you travel with more cars then parking spaces provided by your villa.
•Caravans and mobile homes cannot park within the resort
•All villas provide a spacious, private garden. Please refrain from using the common garden spaces as leisure or picnic areas, children of 16 years or younger need to be accompanied by an adult, swimming in the ponds and feeding of the animals (ducks) is not allowed.
•If you do not play golf, please do not walk on the course. You might get hit by a golf ball.
•Please do not play music outside the villa (garden & terraces)
•Please respect the neighbors. Silence from 24h until 8h.
•Nudity is not allowed within the resort, neither in the private gardens
•Please leash your dog when walking in common areas
•A drying rack is provided in each villa; please do not hang laundry or towels on the terrace or balconies.