Frequently Asked Questions
SERVICES AND AMENITIES
- What is included in the accommodation price?
Includes bed linen, towels, Wi-Fi, air conditioning/heating, and a fully equipped kitchen.
- Is there a washing machine and dishwasher?
Yes, our villas have both.
- Are pets allowed?
Some properties accept pets upon prior request. There is an additional charge of €10/night.
- Are personal care items (shower gel, shampoo, toilet paper) provided?
We include a welcome kit with basic toiletries.
- Is a barbecue available?
Yes, the villas have a barbecue. Please ask which type of fuel is needed. Guests are responsible for cleaning it after use.
CHECK-IN, CHECK-OUT, AND BOOKINGS
- What time is check-in?
Check-in is usually from 3:00 PM. We can be flexible depending on availability.
- What time is check-out? Is late check-out possible?
Check-out is until 11:00 AM. Late check-out is possible subject to availability and may incur an additional cost.
- Is there a reception or staff on-site?
There is no physical reception after 2:00 PM, but our team is available by phone or WhatsApp throughout your stay.
- How are keys handed over?
Our team will personally welcome you or provide instructions for accessing a key box if your arrival is after 2:00 PM.
- Do you offer discounts for long stays?
Yes, please contact us for special long-stay offers.
PAYMENTS AND DEPOSITS
- What payment methods are accepted?
Credit card, bank transfer.
- Is a security deposit required?
Yes, a refundable deposit is requested and returned after checking the condition of the accommodation.
- When is the deposit refunded?
Generally within 2–3 days after check-out, provided the villa is in the same condition as at check-in.
CLEANING AND MAINTENANCE
- Are bed linens and towels changed during the stay?
For stays of 14 nights or more, we offer linen and towel changes included in the price.
- Are additional services offered?
Yes, upon request we can arrange extra cleaning, a baby crib, or a high chair.
- Who can I contact if I have a problem?
We provide an assistance number available throughout your stay. It will be given to you before arrival.
- What should I do if something breaks or doesn’t work?
Contact our team immediately; we will send maintenance as soon as possible.
LOCATION AND TRANSPORT
- Is parking available?
All our villas have free parking on or near the property.
- Where is the villa located?
The exact address is provided after confirming the reservation, usually one week before arrival.
- Do I need a car to get around?
We recommend having a car for greater convenience.
HUÉSPEDES Y NORMAS
- How many people can stay in the villa?
Each property has a maximum occupancy limit indicated in the description.
- Are children allowed?
Yes, all our villas are family-friendly.
- Are pets allowed?
Some properties accept pets upon prior consultation.
- Is smoking allowed in the villa?
Smoking is not allowed indoors, only in outdoor areas.
- Can parties or events be held?
Events or parties are not allowed without prior authorization.